Last updated: June 30, 2020
We collect information about you when you access or use our Services, apply for a job, request customer support, or otherwise communicate with us. For example, we may collect your name, job title, company name, address, email address, phone number, payment information, and any other information you choose to provide.
When you access or use our Services, we automatically collect information about you, including:
We may also obtain information about you from other sources. For example, we may collect information about you from public databases or social media platforms. This information may include the following: mailing addresses, job titles, email addresses, phone numbers, intent data (or user behavior data), IP addresses, social media profiles, LinkedIn URLs or custom profiles.
We use the information we collect about you to:
We may also share aggregated or de-identified information that cannot reasonably be used by those third parties to identify you.
Sentropy is based in the United States and we process and store information in the U.S. Therefore, we and our service providers may transfer your information to, or store or access it in, jurisdictions that may not provide equivalent levels of data protection as your home jurisdiction.
When we transfer personal data from the European Union or Switzerland to the United States, we comply with the EU-U.S. Privacy Shield Framework and the Swiss-U.S. Privacy Shield Framework as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of personal data transferred from the European Union, the United Kingdom and/or Switzerland to the United States, respectively. Sentropy has certified to the Department of Commerce that it adheres to the Privacy Shield Principles. To learn more about the Privacy Shield program, and to view our certification, please visit https://www.privacyshield.gov/.
In compliance with the Privacy Shield Principles, we are committed to resolving complaints about our processing of your personal data. EU and Swiss individuals with inquiries or complaints regarding our compliance with the Privacy Shield program should first contact us. We have further committed to refer unresolved Privacy Shield complaints to JAMS, an alternative dispute resolution provider located in the United States. If you do not receive timely acknowledgment of your complaint from us, or if we have not addressed your complaint to your satisfaction, please contact or visit the JAMS website for more information or to file a complaint. The services of JAMS are provided at no cost to you.
Under certain conditions, you may be able to invoke binding arbitration to resolve your complaint. Sentropy is subject to the investigatory and enforcement powers of the Federal Trade Commission.
If we share personal data transferred to the U.S. under the Privacy Shield with a third-party service provider that processes such data on our behalf, then we will be liable for that third party’s processing in violation of the Privacy Shield Principles, unless we can prove that we are not responsible for the event giving rise to the damage.
You may update certain account information you provide to us at any time by emailing us at email@example.com. If you wish to delete your account, please email us at firstname.lastname@example.org, but note that we may retain certain information as required by law or for legitimate business purposes. We may also retain cached or archived copies of information about you for a certain period of time.
Most web browsers are set to accept cookies by default. If you prefer, you can usually choose to set your browser to remove or reject browser cookies. Please note that if you choose to remove or reject cookies, this could affect the availability and functionality of our Services.
You may opt out of receiving promotional emails from Sentropy by following the instructions in those emails or by emailing us at email@example.com. If you opt out, we may still send you non-promotional emails, such as those about your account or our ongoing business relations.
When we process your personal data, we will only do so in the following situations:
You have the right to access personal data we hold about you and to ask that your personal data be corrected, erased, or transferred. You may also have the right to object to, or request that we restrict, certain processing. If you would like to exercise any of these rights, please see our Individual Rights Request form.
If you have questions or concerns about our processing of personal data, please contact us or our authorized representative in the EEA by writing to firstname.lastname@example.org. If we are not able to resolve your issue, you have the right to lodge a complaint with the data privacy authority where you reside. For contact details of your Data Protection Authority, please see the EU's list of Data Protection Authorities, or for Swiss residents, see the FDPIC's contact page.
If you are located in the United Kingdom or the EEA, you may contact Achieved Compliance Advocacy, Ltd., our appointed representative in the UK and the EU, at the following addresses:
In the EU
Singel 250, 1016 AB, Amsterdam, Netherlands
In the UK
Princess House, Princess House Way, Swansea, UK SA1 3LW
Sentropy Technologies, Inc.
Attn: Privacy Officer
380 Portage Ave
Palo Alto, CA 94306